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Easy Returns

At Australian Cleaning Equipment, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we’ve got you covered with our Easy Returns Policy. We aim to make the process simple, hassle-free, and transparent.

30-Day Return Window

You can return most items within 30 days of receiving your order for a refund or exchange, no questions asked. Whether you’ve changed your mind, ordered the wrong item, or it didn’t meet your expectations, we’re here to help.

How to Return an Item

  1. Contact Us
    Reach out to our Customer Support Team via email at support@australiancleaningequipment.com or call us at 1300 715 834. Provide your order number and reason for the return.

  2. Pack the Item
    Safely package the product in its original condition, including all accessories, manuals, and packaging.

  3. Send It Back
    We’ll provide you with a prepaid shipping label to return your item. Simply drop it off at your nearest post office or courier location.

  4. Receive Your Refund or Exchange
    Once we receive and inspect the returned item, we’ll process your refund or ship your replacement. Refunds are typically issued within 5-7 business days.

Return Conditions

  • Items must be returned in their original condition and packaging, with no signs of wear or damage.
  • Certain products, such as custom orders or clearance items, may be excluded from returns (these will be clearly marked on the product page).
  • Refunds will be issued to the original payment method.

What If the Product is Faulty or Damaged?

If your item arrives damaged or develops a fault, don’t worry—we’ll make it right. Contact our team within 7 days of delivery to arrange a free replacement or full refund. We may request photos or videos of the damage for our records.

At Australian Cleaning Equipment, we stand behind the quality of our products and want you to shop with confidence. If you have any questions about our Easy Returns Policy, feel free to reach out to our friendly team.

Shop with peace of mind, knowing we’re here to support you every step of the way!